Refund Policy

30-Day Refund Policy

1. Refund Eligibility

If you are not satisfied with TranslateMate, we offer a 30-day refund period from the date of your purchase. To be eligible for a refund, you must submit a request within this 30-day window.

2. How to Request a Refund

To request a refund, please contact us at support@translate-mate.de with the following information:

• Your order number or transaction ID
• The email address associated with your purchase
• A brief explanation of why you are requesting a refund

3. Review Process

Once we receive your refund request, our team will review it within 5 business days. We will notify you via email regarding the status of your request.

4. Refund Decision

If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Questions or Issues?

If you have any questions about our refund policy or need assistance with your request, please don't hesitate to contact us at support@translate-mate.de.